1. Introduction and scope

The Silent Mind LLC operates the public Silent Mind website and related pre-sales contact flows. This Privacy Policy explains how we collect, use, disclose, and protect personal information through those public surfaces.

This policy applies to information collected when you browse the public website, request contact, communicate with us through the website, or otherwise engage with our public pre-sales materials.

If you become a customer, pilot participant, or integration partner, handling of customer, tenant, runtime, and end-user data may also be governed by separate contractual terms, product documentation, and any applicable data processing terms.

2. Information we collect directly from you

When you submit an access request or contact us through the website, we may collect information such as your name, work email, company, role, use case, and any additional information you choose to include in your message.

If you communicate with us after that initial request, we may collect and retain the information contained in those follow-up communications.

3. Information we collect automatically

Like most websites, we may automatically collect limited technical and usage information necessary to operate, secure, and improve the website. This can include IP address, browser type, device or network information, request timestamps, referrer information, and similar server log data.

We may also use essential website technologies such as session-related cookies or similar mechanisms needed for security, form handling, and reliable delivery of the website.

4. How we use personal information

We use personal information to operate the public website, respond to inquiries, evaluate product fit, route requests to the appropriate team, provide requested information, and manage pre-sales and onboarding conversations.

We also use personal information to maintain security, prevent misuse, troubleshoot issues, understand demand for the product, improve our public materials, and protect our rights and systems.

We do not treat a product inquiry as permission to send irrelevant mass marketing, and we do not use the public website as an ad-tech tracking surface.

5. How we share personal information

We may share personal information with service providers that help us operate the website and handle communications, such as hosting, infrastructure, delivery, security, and email service providers, but only for the purposes described in this policy.

We may also share information within The Silent Mind LLC as needed to handle sales, product evaluation, onboarding, legal, security, or operational matters.

We may disclose information if required by law, regulation, legal process, or governmental request, or where we reasonably believe disclosure is necessary to protect rights, safety, systems, or users.

If our business is involved in a merger, financing, acquisition, restructuring, sale of assets, or similar transaction, personal information may be disclosed as part of that process subject to appropriate confidentiality protections.

6. No sale of personal information

We do not sell personal information collected through the public website.

We also do not use the public website for cross-context behavioral advertising.

7. International transfers

We are based in the United States and may process information in the United States and in other countries where our service providers operate.

If you access the website from outside the United States, you understand that your information may be transferred to and processed in jurisdictions that may have different data protection rules than your own.

8. Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including to respond to requests, manage the relationship, maintain business records, enforce agreements, and comply with legal obligations.

Retention periods may vary depending on the nature of the information, the sensitivity of the information, the context of the relationship, and applicable legal or operational requirements.

9. Security

We use reasonable technical and organizational measures designed to protect personal information collected through the public website. Those measures may include access controls, secure transmission practices, vendor controls, and internal restrictions on access.

No method of transmission over the internet or method of storage is completely secure, so we cannot guarantee absolute security.

10. Your rights and choices

Depending on where you live, you may have legal rights relating to your personal information, such as the right to request access, correction, deletion, or a copy of certain information we hold about you.

You may also have the right to object to certain processing, restrict certain uses, or withdraw consent where processing is based on consent.

To exercise any applicable rights, contact us at info@silentmind.ai. We may need to verify your request and may limit or decline a request where permitted by law.

11. California notice

If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, including rights to know, access, correct, delete, and limit certain uses of personal information, subject to statutory exceptions.

California residents may submit requests by contacting info@silentmind.ai. We will respond in accordance with applicable law.

12. Children's privacy

The public website is not directed to children, and we do not knowingly collect personal information from children under 13 through the public website.

If you believe a child has submitted personal information to us through the website, contact us and we will take appropriate steps to investigate and, where appropriate, delete the information.

13. Third-party links and services

The website may contain links to third-party websites, documentation, providers, or services. We are not responsible for the privacy practices of those third parties.

If you navigate to a third-party site or service, that party's own terms and privacy policy will govern.

14. Changes to this policy

We may update this Privacy Policy from time to time. If we do, we will post the revised version here and update the effective date above.

Your continued use of the website after the updated policy becomes effective means you accept the revised policy, to the extent permitted by law.

15. Contact

If you have questions about this Privacy Policy or our privacy practices, contact The Silent Mind LLC at info@silentmind.ai.